New State Government Restrictions – August 2020
At The Look Orthodontics, we are taking the COVID-19 pandemic very seriously.
New restrictions announced by the State Government permit our practice to see EMERGENCIES ONLY.
All appointments are postponed till further notice.
We will be operating from the following locations on selected days and hours only;
- Moonee Ponds
- Keilor Downs
- Hoppers Crossing
If you feel you require URGENT CARE please contact us on 9375 1600 if you are unsure and our staff will triage and advise the best course of action.
Rest assured, in most cases a slight pause in your treatment for a couple of months will not increase the overall time or have negative consequences. We will be working triple time once these restrictions are lifted to catch-up on missed appointments. Especially those that have missed out on having their braces off !
What is URGENT CARE ?
If there is serious pain, ulcers, wires causing cutting or loose expander plates then contact us so we can ensure this is managed.
Please avoid calling unless it is emergency, or our phone lines and wonderful staff will be overwhelmed.
Please don’t lose or break your retainers – the laboratory will not be open to repair or replace them.
Once again, like the rest of Melbourne, we are not going anywhere and we will be waiting impatiently to see all of our marvellous patients once restrictions ease.
If deemed urgent, the following will apply.
We are taking the following actions to minimize the risk associated with the virus:
If the answer to any of these questions is “yes,” you will NOT be able to be seen and will need to reschedule your appointment.
Have you been out of the country in the last 14 days?
Have you been in contact with someone who has been confirmed to have COVID-19?
Do you have a cough, fever or any respiratory symptoms?
We ask that patients try to come to their appointment alone or with only one parent or guardian to try to limit the people in our reception area.
If you are having any orthodontic concerns, we will be happy to address them by email or over the phone.
We will be removing books and magazines from the waiting room.
We have made hand sanitizer available throughout the practice and encourage you to use them before and after your appointment.
Tooth brushing facilities at our oral hygiene stations will not be available till further notice.
You will be required to sign a declaration before entering our practice as well as have your temperature checked.
We appreciate your understanding during this very challenging time and are grateful to our patients for helping us take precautions. These precautions will help ensure that The Look Ortho remains a safe environment for all of us – patients, family, and team.
Please know that we will continue to monitor developments and will communicate with you as necessary. Our facebook page is great for updates.
Thank you for your help and understanding.
URGENT CARE ONLY